[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.67) 40%|rgba(255,255,255,0) 90%” background_color_gradient_start=”rgba(0,0,0,0.67)” background_color_gradient_start_position=”40%” background_color_gradient_end=”rgba(255,255,255,0)” background_color_gradient_end_position=”90%” background_image=”https://berberedesign.com/wp-content/uploads/2023/05/furniture-09.jpg” background_position=”center_right” background_blend=”overlay” custom_padding_tablet=”30px||30px||true|false” custom_padding_phone=”20px||20px||true|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1400px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”padding-bottom:10px;” custom_css_main_element_phone=”margin-bottom:0px;”][et_pb_text _builder_version=”4.16″ _module_preset=”020b907f-3824-4cde-9bfc-199ac70a11cd” text_font=”|||on|||||” text_font_size=”18px” text_letter_spacing=”1px” link_font=”||||||||” ul_font=”||||||||” ol_font=”||||||||” quote_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” custom_margin=”||15px||false|false” custom_margin_tablet=”||10px||false|false” custom_margin_phone=”||5px||false|false” custom_margin_last_edited=”on|desktop” text_font_size_tablet=”15px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_orientation_tablet=”center” text_orientation_last_edited=”off|tablet” custom_css_main_element=”color:var(–color-1); ” global_colors_info=”{}”]Furniture Shop[/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”c5e1c558-cbbf-4f46-917f-13388175cc27″ text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”20px” text_line_height=”30px” link_font=”||||||||” ul_font=”||||||||” ol_font=”||||||||” quote_font=”||||||||” header_font=”||||||||” header_text_align=”left” header_2_font=”|700||on|||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”42px” header_2_letter_spacing=”2px” header_3_font=”||||||||” header_4_font=”|700|||||||” header_4_text_color=”#58595b” header_4_font_size=”50px” header_5_font=”||||||||” header_6_font=”||||||||” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ header_2_font_size_tablet=”40px” header_2_font_size_phone=”35px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”40px” header_2_line_height_phone=”40px” header_2_line_height_last_edited=”on|tablet” header_4_font_size_tablet=”40px” header_4_font_size_phone=”35px” header_4_font_size_last_edited=”on|phone” header_4_line_height_tablet=”40px” header_4_line_height_phone=”40px” header_4_line_height_last_edited=”on|tablet” text_orientation_tablet=”center” text_orientation_last_edited=”off|tablet” global_colors_info=”{}” sticky_enabled=”0″]
Our FAQs
Frequently Asked Questions
[/et_pb_text][et_pb_divider color=”rgba(229,222,226,0.13)” _builder_version=”4.16″ _module_preset=”default” min_height=”2px” height=”2px” custom_margin=”10px||5px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][/et_pb_divider][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoiaG9tZV91cmwiLCJzZXR0aW5ncyI6e319@” button_text=”home ” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”0px” button_border_color=”#42b4b0″ button_border_radius=”30px” button_font=”|||on|||||” button_icon=”9||divi||400″ button_on_hover=”off” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”5px|0px|5px|5px|true|false|on” custom_css_main_element=”float:left;color:var(–color-1); ” global_colors_info=”{}” button_bg_color__hover=”” button_bg_color__hover_enabled=”on|hover” button_border_color__hover=”#58595b” button_border_color__hover_enabled=”on|hover” button_letter_spacing__hover=”0px” button_letter_spacing__hover_enabled=”on|hover” button_bg_enable_color__hover=”off”][/et_pb_button][et_pb_button button_text=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _dynamic_attributes=”button_text” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_border_width=”0px” button_border_color=”#000000″ button_border_radius=”30px” button_font=”|||on|||||” button_use_icon=”off” custom_margin=”-29px||||false|false” custom_margin_tablet=”-20px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px|30px|10px|30px|false|true|on” custom_css_main_element=”float:left;” global_colors_info=”{}” button_bg_color__hover=”rgba(255,255,255,0)” button_bg_color__hover_enabled=”on|hover” button_border_color__hover=”#58595b” button_border_color__hover_enabled=”on|hover” button_letter_spacing__hover=”1px” button_letter_spacing__hover_enabled=”on|hover” button_text_color__hover_enabled=”off|desktop” button_text_color__hover=”#42b4b0″ button_bg_enable_color__hover=”on”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” custom_padding_tablet=”10px||20px||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”20px” text_line_height=”27px” custom_css_main_element=”color:var(–color-2); ” global_colors_info=”{}”]01. SHOPPING INFORMATION[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1300px” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion module_class=”dct_faq” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is Berberedesign.com?” open=”on” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
Berberedesign.com is an online store specializing in authentic Moroccan rugs, poufs, pillows, and blankets. We offer a wide selection of beautifully handcrafted products directly sourced from Morocco.
[/et_pb_accordion_item][et_pb_accordion_item title=”Do you have a physical store where I can see the products in person?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
We operate exclusively as an online store. However, we strive to provide detailed product descriptions, high-quality images, and accurate measurements to help you make informed purchasing decisions.
[/et_pb_accordion_item][et_pb_accordion_item title=”How can I determine the size of a Moroccan rug before buying?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
Each rug listing on our website includes dimensions. You can measure the area where you plan to place the rug and compare it with the provided measurements to ensure a proper fit.
[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion module_class=”dct_faq” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Are the products on Berberedesign.com handmade?” open=”on” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
Yes, all our products, including Moroccan rugs, poufs, pillows, and blankets, are meticulously handcrafted by skilled artisans in Morocco. Each piece is made with great attention to detail and reflects the rich traditions of Moroccan craftsmanship.
[/et_pb_accordion_item][et_pb_accordion_item title=”Are the Moroccan rugs on your website authentic?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
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Absolutely! We take pride in offering only authentic Moroccan rugs. We work closely with local artisans and cooperatives in Morocco to ensure that our rugs are made using traditional techniques and high-quality materials. You can trust that the rugs you purchase from us are genuine Moroccan treasures.
[/et_pb_accordion_item][et_pb_accordion_item title=”Are the Moroccan rugs suitable for high-traffic areas?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
Yes, our Moroccan rugs are crafted with durability in mind. However, it’s important to consider the rug’s specific design and materials to determine its suitability for high-traffic areas.
[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1400px” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”20px” text_line_height=”27px” custom_css_main_element=”color:var(–color-2); ” global_colors_info=”{}”]02. PAYMENT INFORMATION[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1300px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion module_class=”dct_faq” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What payment methods do you accept?” open=”on” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
We accept various payment methods, including major Debit, credit cards (Visa, Mastercard, American Express), and PayPal, if needed we will provide other secure online payment platforms.
[/et_pb_accordion_item][et_pb_accordion_item title=”Is my payment information secure on your website?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
Yes, we take the security of your payment information seriously. Our website uses secure encryption protocols to protect your data during the checkout process.
[/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer installment payment options?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
Currently, we do not offer installment payment options. All orders must be paid in full at the time of purchase.
[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”20px||||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”20px” text_line_height=”27px” custom_css_main_element=”color:var(–color-2); ” global_colors_info=”{}”]03. ORDERS AND RETURNS[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1300px” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion module_class=”dct_faq” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How can I track the status of my order?” open=”on” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective carrier’s website.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can I modify or cancel my order after it has been placed?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
We strive to process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.
[/et_pb_accordion_item][et_pb_accordion_item title=”What is your return policy?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. Please refer to our Returns and Exchanges page for detailed instructions on how to initiate a return.
[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion module_class=”dct_faq” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do I need to pay for return shipping?” open=”on” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
In most cases, the customer is responsible for the cost of return shipping. However, if the return is due to an error on our part or if the item is defective or damaged, we will cover the return shipping costs.
[/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to process a refund?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
Once we receive the returned item, we will inspect it and process your refund within a few business days. The exact time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can I exchange an item for a different one?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]
Yes, we offer exchanges for items of equal or lesser value. If you wish to exchange an item, please follow the instructions on our Returns and Exchanges page, and our customer support team will assist you.
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