1. Shipping Destinations:
We proudly ship our handcrafted Berber rugs and home décor items worldwide. Please note that delivery times may vary based on your location.

2. Processing Time:
All orders are processed within 1-3 business days. Custom or made-to-order items may require additional time, which will be specified on the product page.

3. Shipping Times & Costs:

• International Shipping: 7-14 business days, depending on your location.
• Shipping Costs: free shipping.

4. Customs, Duties, and Taxes:
International orders may be subject to customs duties or taxes, which are the responsibility of the customer. Please check your local regulations for more information.

5. Tracking Your Order:
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your shipment through our website or the carrier’s portal.

6. Shipping Delays:
While we strive to meet delivery times, delays may occur due to customs clearance, holidays, or unforeseen circumstances. We appreciate your understanding.

7. Lost or Damaged Packages:
If your order arrives damaged or doesn’t arrive within the estimated time, please contact us at [email protected] within 7 days of the expected delivery date.

8. Contact Us:
For any shipping-related inquiries, please reach out to us at [email protected].