{"id":92237,"date":"2021-07-15T05:04:22","date_gmt":"2021-07-15T05:04:22","guid":{"rendered":"https:\/\/divifurnitureshop.divifixer.com\/?page_id=24"},"modified":"2023-06-12T17:53:09","modified_gmt":"2023-06-12T17:53:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/berberedesign.com\/pt\/faq\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"

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O nosso FAQ<\/strong>s<\/h2>\n

Perguntas mais frequentes\u00a0<\/p>\n

[\/et_pb_text][et_pb_divider color=\u201drgba(229,222,226,0.13)\u201d _builder_version=\"4.16\u2033 _module_preset=\"default\" min_height=\"2px\" height=\"2px\" custom_margin=\"10px||5px|||false|false\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][et_pb_button button button_url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoiaG9tZV91cmwiLCJzZXR0aW5ncyI6e319@\" button_text=\"home \" button_alignment=\"left\" button_alignment_tablet=\"left\" button_alignment_phone=\"\" button_alignment_last_edited=\"on|phone\" _builder_version=\"4.16\u2033 _dynamic_attributes=\"button_url\" _module_preset=\"default\" custom_button=\"on\" button_text_size=\"14px\" button_border_width=\"0px\" button_border_color=\"#42b4b0\u2033 button_border_radius=\"30px\" button_font=\"|||on|||||\" button_icon=\"9||divi||400\u2033 button_on_hover=\"off\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"5px|0px|5px|5px|true|false|on\" custom_css_main_element=\"float:left;color:var(-color-1);\t\" global_colors_info=\"{}\" button_bg_color__hover=\"\" button_bg_color__hover_enabled=\"on|hover\" button_border_color__hover=\"#58595b\" button_border_color__hover_enabled=\"on|hover\" button_letter_spacing__hover=\"0px\" button_letter_spacing__hover_enabled=\"on|hover\" button_bg_enable_color__hover=\"off\"][\/et_pb_button][et_pb_button button_text=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@\" button_alignment=\"left\" button_alignment_tablet=\"left\" button_alignment_phone=\"\" button_alignment_last_edited=\"on|phone\" _builder_version=\"4.16\u2033 _dynamic_attributes=\"button_text\" _module_preset=\"default\" custom_button=\"on\" button_text_size=\"14px\" button_text_color=\"#FFFFFF\" button_border_width=\"0px\" button_border_color=\"#000000\u2033 button_border_radius=\"30px\" button_font=\"|||on|||||\" button_use_icon=\"off\" custom_margin=\"-29px||||false|false\" custom_margin_tablet=\"-20px||||false|false\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"0px|30px|10px|30px|false|true|on\" custom_css_main_element=\"float:left;\u201d global_colors_info=\u201d{}\u201d button_bg_color__hover=\u201drgba(255,255,255,0)\" button_bg_color__hover_enabled=\"on|hover\" button_border_color__hover=\"#58595b\" button_border_color__hover_enabled=\"on|hover\" button_letter_spacing__hover=\"1px\" button_letter_spacing__hover_enabled=\"on|hover\" button_text_color__hover_enabled=\"off|desktop\" button_text_color__hover=\"#42b4b0\u2033 button_bg_enable_color__hover=\"on\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\u2033 custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.16\u2033 _module_preset=\"default\" custom_padding=\"||20px||false|false\" custom_padding_tablet=\"10px||20px||false|false\" custom_padding_phone=\"\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\u2033 make_equal=\"on\" _builder_version=\"4.16\u2033 _module_preset=\"default\" width=\"90%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\u2033 _module_preset=\"default\" text_font_size=\"20px\" text_line_height=\"27px\" custom_css_main_element=\"color:var(-color-2); \" global_colors_info=\"{}\"]01. <\/span>INFORMA\u00c7\u00d5ES DE COMPRA[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\u2033 use_custom_gutter=\"on\" gutter_width=\"2\u2033 custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.16\u2033 _module_preset=\"default\" width=\"90%\" max_width=\"1300px\" custom_padding_tablet=\"0px||||false|false\" custom_padding_phone=\"\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"\"][et_pb_accordion module_class=\"dct_faq\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033][et_pb_accordion_item title=\"O que \u00e9 Berberedesign.com?\" open=\"on\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n

Berberedesign.com \u00e9 uma loja online especializada em aut\u00eanticos tapetes, pufes, almofadas e cobertores marroquinos. Oferecemos uma vasta sele\u00e7\u00e3o de produtos artesanais de grande beleza, provenientes diretamente de Marrocos.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\"T\u00eam uma loja f\u00edsica onde posso ver os produtos pessoalmente?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

Funcionamos exclusivamente como uma loja online. No entanto, esfor\u00e7amo-nos por fornecer descri\u00e7\u00f5es detalhadas dos produtos, imagens de alta qualidade e medidas exactas para o ajudar a tomar decis\u00f5es de compra informadas.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\"Como posso determinar o tamanho de um tapete marroquino antes de o comprar?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

Cada listagem de tapetes no nosso s\u00edtio Web inclui dimens\u00f5es. Pode medir a \u00e1rea onde pretende colocar o tapete e compar\u00e1-la com as medidas fornecidas para garantir um ajuste correto.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=\"1_2\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_accordion module_class=\"dct_faq\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033][et_pb_accordion_item title=\"Os produtos em Berberedesign.com s\u00e3o feitos \u00e0 m\u00e3o?\" open=\"on\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n

Sim, todos os nossos produtos, incluindo tapetes marroquinos, pufes, almofadas e cobertores, s\u00e3o meticulosamente fabricados \u00e0 m\u00e3o por artes\u00e3os qualificados em Marrocos. Cada pe\u00e7a \u00e9 feita com grande aten\u00e7\u00e3o aos detalhes e reflecte as ricas tradi\u00e7\u00f5es do artesanato marroquino.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\"Os tapetes marroquinos do vosso s\u00edtio Web s\u00e3o aut\u00eanticos?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    \n
  1. \n

    Sem d\u00favida! Orgulhamo-nos de oferecer apenas tapetes marroquinos aut\u00eanticos. Trabalhamos em estreita colabora\u00e7\u00e3o com artes\u00e3os e cooperativas locais em Marrocos para garantir que os nossos tapetes s\u00e3o feitos com t\u00e9cnicas tradicionais e materiais de alta qualidade. Pode confiar que os tapetes que nos compra s\u00e3o verdadeiros tesouros marroquinos.<\/p>\n<\/li>\n

  2. <\/li>\n<\/ol>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"Os tapetes marroquinos s\u00e3o adequados para \u00e1reas com muito movimento?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Sim, os nossos tapetes marroquinos s\u00e3o fabricados tendo em conta a durabilidade. No entanto, \u00e9 importante ter em conta o design e os materiais espec\u00edficos do tapete para determinar a sua adequa\u00e7\u00e3o a \u00e1reas de tr\u00e1fego intenso.<\/span><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" custom_padding=\"0px||0px||true|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\u2033 make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.16\u2033 _module_preset=\"default\" width=\"90%\" max_width=\"1400px\" custom_padding_tablet=\"0px||||false|false\" custom_padding_phone=\"\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\u2033 _module_preset=\"default\" text_font_size=\"20px\" text_line_height=\"27px\" custom_css_main_element=\"color:var(-color-2); \" global_colors_info=\"{}\"]02. <\/span> INFORMA\u00c7\u00d5ES DE PAGAMENTO[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" width=\"90%\" max_width=\"1300px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_accordion module_class=\"dct_faq\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033][et_pb_accordion_item title=\"Que m\u00e9todos de pagamento aceita?\" open=\"on\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n

    Aceitamos v\u00e1rios m\u00e9todos de pagamento, incluindo os principais cart\u00f5es de d\u00e9bito, de cr\u00e9dito (Visa, Mastercard, American Express) e PayPal. Se necess\u00e1rio, forneceremos outras plataformas de pagamento online seguras.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"As minhas informa\u00e7\u00f5es de pagamento est\u00e3o seguras no vosso s\u00edtio Web?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Sim, levamos a s\u00e9rio a seguran\u00e7a das suas informa\u00e7\u00f5es de pagamento. O nosso s\u00edtio Web utiliza protocolos de encripta\u00e7\u00e3o seguros para proteger os seus dados durante o processo de pagamento.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"Oferece op\u00e7\u00f5es de pagamento a presta\u00e7\u00f5es?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Atualmente, n\u00e3o oferecemos op\u00e7\u00f5es de pagamento em presta\u00e7\u00f5es. Todas as encomendas devem ser pagas na totalidade no momento da compra.<\/span><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" custom_padding=\"20px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\u2033 make_equal=\"on\" _builder_version=\"4.16\u2033 _module_preset=\"default\" width=\"90%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\u2033 _module_preset=\"default\" text_font_size=\"20px\" text_line_height=\"27px\" custom_css_main_element=\"color:var(-color-2); \" global_colors_info=\"{}\"]03. <\/span> ENCOMENDAS E DEVOLU\u00c7\u00d5ES[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\u2033 use_custom_gutter=\"on\" gutter_width=\"2\u2033 custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.16\u2033 _module_preset=\"default\" width=\"90%\" max_width=\"1300px\" custom_padding_tablet=\"0px||||false|false\" custom_padding_phone=\"\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"\"][et_pb_accordion module_class=\"dct_faq\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033][et_pb_accordion_item title=\"Como posso acompanhar o estado da minha encomenda?\" open=\"on\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n

    Assim que a sua encomenda for expedida, fornecer-lhe-emos um n\u00famero de seguimento. Pode utilizar este n\u00famero de seguimento para acompanhar a evolu\u00e7\u00e3o do seu envio no s\u00edtio Web da respectiva transportadora.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"Posso modificar ou cancelar a minha encomenda depois de esta ter sido efectuada?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Esfor\u00e7amo-nos por processar as encomendas rapidamente, mas se precisar de modificar ou cancelar a sua encomenda, contacte-nos o mais rapidamente poss\u00edvel. Faremos o nosso melhor para satisfazer o seu pedido, mas tenha em aten\u00e7\u00e3o que, depois de uma encomenda ter sido enviada, n\u00e3o pode ser modificada ou cancelada.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"Qual \u00e9 a vossa pol\u00edtica de devolu\u00e7\u00e3o?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Se n\u00e3o ficar satisfeito com a sua compra, pode devolv\u00ea-la no prazo de 30 dias ap\u00f3s a entrega para obter um reembolso ou uma troca. Consulte o nosso P\u00e1gina de Devolu\u00e7\u00f5es e Trocas<\/a> para obter instru\u00e7\u00f5es pormenorizadas sobre como iniciar uma devolu\u00e7\u00e3o.<\/span><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=\"1_2\u2033 _builder_version=\"4.16\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_accordion module_class=\"dct_faq\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033][et_pb_accordion_item title=\"Tenho de pagar o envio da devolu\u00e7\u00e3o?\" open=\"on\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n

    Na maioria dos casos, o cliente \u00e9 respons\u00e1vel pelo custo do transporte de devolu\u00e7\u00e3o. No entanto, se a devolu\u00e7\u00e3o se dever a um erro da nossa parte ou se o artigo estiver defeituoso ou danificado, cobriremos os custos de envio da devolu\u00e7\u00e3o.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"Quanto tempo demora a processar um reembolso?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Assim que recebermos o artigo devolvido, iremos inspeccion\u00e1-lo e processar o seu reembolso no prazo de alguns dias \u00fateis. O tempo exato que demora a aparecer o reembolso na sua conta pode variar consoante o m\u00e9todo de pagamento e a institui\u00e7\u00e3o financeira.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\"Posso trocar um artigo por outro?\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" open=\"off\" sticky_enabled=\"0\u2033]<\/p>\n

    Sim, oferecemos trocas por artigos de valor igual ou inferior. Se desejar trocar um artigo, siga as instru\u00e7\u00f5es na nossa p\u00e1gina Devolu\u00e7\u00f5es e trocas e a nossa equipa de apoio ao cliente ajud\u00e1-lo-\u00e1.<\/span><\/p>\n

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